Refund & Cancellation Policy

Last updated: 21 September 2026

In short: cancel any time, no lock-in. Paid by mistake or changed your mind before we start work? Full refund. If we don't deliver what your plan promises, you get money back for what we didn't deliver.

1. Explorer (free)

Explorer is free. You're never charged, so there's nothing to refund or cancel.

2. Pro Orbit (monthly)

First payment: full refund if you ask within 7 days and have used fewer than 20 of the month's credits.
Later months: no refund for a month that has already started. After you cancel, you keep access until the end of the month you've paid for.

3. Platinum Autopilot (monthly)

Before production starts (before we send your AI presenter options or first sample reel): full refund.
After production starts: the current month isn't refundable, because video production costs us money from the first reel.
If we don't deliver: say we deliver fewer than the 15 reels in your plan for a month, for reasons on our side. We refund the undelivered reels pro-rata (1/15 of the monthly price for each missing reel), or add them to the next month — your choice.
Revisions: each reel includes up to 2 free revisions (script, tone, words or topic) before it's scheduled. You can reject a reel instead of using a revision, and we'll make a replacement on a different topic.
Cancelling: cancel any time, and it takes effect at the next billing date. We still deliver the reels already due in the month you've paid for.

4. Credit packs (one-time)

Unused packs can be refunded within 7 days of purchase.
Once you've used any credit from a pack, it can't be refunded. Credits don't expire while your account is active.

5. Always refunded in full

Duplicate or accidental double payments.
A payment taken when the service couldn't be provided.
A plan upgrade charged by mistake.

6. Not refundable

Results such as views, followers, leads or sales. Orbita creates and schedules content. We don't promise how any platform or audience will react.
A post removed by a social platform for breaking its rules, when the content was supplied or approved by you.
Accounts suspended for misuse, such as spam, impersonation, or using someone's face or voice without their consent.

7. How to cancel or request a refund

Email mvibhanshu199@gmail.com from the email you signed up with. Include your payment ID or invoice number and the reason. We reply within 2 business days.

Approved refunds go back to your original payment method (UPI, card or netbanking) within 5–7 business days. Your bank may take longer. International card refunds are made in the currency you paid in. Exchange-rate differences and your bank's fees are outside our control.

8. Changes

If we change this policy, the date at the top will change. Payments made before a change follow the policy that applied when you paid.