Refund & Cancellation Policy
Last updated: 25 September 2026
Orbita is operated by One Pluss Inspection And Valuation Services (Jabalpur, Madhya Pradesh, India). Payments are collected by One Pluss Inspection And Valuation Services through Razorpay, and refunds are made by One Pluss Inspection And Valuation Services.
In short: cancel any time, no lock-in. Paid by mistake or changed your mind before we start work? Full refund. If we don't deliver what your plan promises, you get money back for what we didn't deliver.
1. Explorer (free)
The free Explorer plan is paused for new accounts. Explorer is never charged, so there's nothing to refund or cancel.
2. Orbita Basic (monthly)
- First payment: full refund if you ask within 7 days and have used fewer than 20 of the month's credits.
- Later months: no refund for a month that has already started. Plans don't renew automatically, so you keep access until the end of the 30 days you've paid for.
3. Platinum Autopilot (monthly)
- Before production starts (before we send your AI presenter options or first sample reel): full refund.
- After production starts: the current month isn't refundable, because video production costs us money from the first reel.
- If we don't deliver: say we deliver fewer than the reels in your plan for a month (12, 20 or 30), for reasons on our side. We refund the undelivered reels pro-rata (the plan's per-reel price for each missing reel), or add them to the next month — your choice.
- Revisions: each reel includes up to 2 free revisions (script, tone, words or topic) before it's scheduled. You can reject a reel instead of using a revision, and we'll make a replacement on a different topic.
- Cancelling: plans don't renew automatically — each payment covers 30 days. To stop, simply don't renew. We still deliver the reels due in the month you've paid for.
4. Credit packs (one-time)
- Unused packs can be refunded within 7 days of purchase.
- Once you've used any credit from a pack, it can't be refunded. Credits don't expire while your account is active.
5. Always refunded in full
- Duplicate or accidental double payments.
- A payment taken when the service couldn't be provided.
- A plan upgrade charged by mistake.
6. Not refundable
- Results such as views, followers, leads or sales. Orbita creates and schedules content. We don't promise how any platform or audience will react.
- A post removed by a social platform for breaking its rules, when the content was supplied or approved by you.
- Accounts suspended for misuse, such as spam, impersonation, or using someone's face or voice without their consent.
7. How to cancel or request a refund
Email mvibhanshu199@gmail.com from the email you signed up with. Include your payment ID or invoice number and the reason. We reply within 2 business days.
Approved refunds go back to your original payment method (UPI, card or netbanking) within 5–7 business days. Your bank may take longer. International card refunds are made in the currency you paid in. Exchange-rate differences and your bank's fees are outside our control.
8. Changes
If we change this policy, the date at the top will change. Payments made before a change follow the policy that applied when you paid.